A customer calls your usual number.
Your existing business phone number stays in place.
HanwellAI services
AI receptionist for service businesses
When you are serving a customer or cannot answer the phone, an AI receptionist can help callers get basic information. HanwellAI uses the business details you provide to answer common questions and collect appointment requests.
Your number. Your settings. Your business.
Helpful calls, handled
on your terms.
HanwellAI fits around the way your business already takes calls. You decide when your provider forwards them.
Your settings forward a call.
When you’re busy or unavailable, your phone setup can route that call to HanwellAI.
HanwellAI helps the caller.
The AI uses your business information to answer questions and assist with appointment requests.
You review the request.
See appointment requests in your dashboard and handle them using your existing controls.
Call forwarding availability and timing depend on your phone provider and the settings you choose. Calls do not have to pass through HanwellAI first.
Set up around your business
From the first question to a request you can review.
Provide the details that help callers get a useful answer, then review activity from your business dashboard.
Business knowledge
Add your services, business hours, and answers to common questions. HanwellAI can use those details when a caller needs help.
- Set up services and durations
- Add answers to common questions
- Set regular business hours
Appointment details
Callers can review appointment details and submit a request to change a service, time, or contact detail. Your business reviews each request.
Requests and activity
Review pending appointment requests and call activity in your dashboard. A request is not confirmed until your business acts on it.
Made for hands-on businesses
Built around the calls
your day brings.
Callers often need basic business information or want to ask about an appointment. HanwellAI can use the services, hours, and answers you provide to help.
Restaurants
Business hours, common questions, and reservation requests.
Auto repair
Common service questions and requests to book a visit.
Hair & barber
Service information, opening hours, and booking requests.
Beauty & personal care
Answers about services and help with appointment requests.
Cleaning & home services
Business-provided service details, hours, and appointment requests.
Designed for service businesses
Make it easier for callers to know what to do next.
When customers call about services, hours, or appointments, routine questions can take time away from the work in front of you. An AI receptionist can help answer using your business details and pass appointment requests to your team for review.
Every business is different. The call flow depends on the information you provide and how you configure call forwarding.
Ask us what could work for your business